Returns and refunds
Only items that have been purchased directly from SIA “STREAM LABS”, through the Online Store – www.eusonar.com, can be returned to SIA “STREAM LABS”. Praktik echosounders, SIA “STREAM LABS” products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If you are not satisfied with your purchase of the Physical Product Praktik, по причине наличия брака или поломки эхолота в соответствии с правилами гарантии, изложенными здесь: Guarantee link , SIA “STREAM LABS” return policy allows you to return/ exchange the Product purchased by you directly SIA “STREAM LABS” during 6 months period following date of shipment by SIA “STREAM LABS” or to change /receive make guarantee service during 6-12 months period date of shipment by SIA “STREAM LABS”.
All Products must be packed in the original packaging including any accessories, manuals, documentation, and registration that shipped with the Product. A 15.00 euro open box fee will be assessed on any opened hardware or accessory, and damage and missing part restocking fees may apply.
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to SIA “STREAM LABS”.
The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for Deeper, UAB to credit the account used to make the original purchase.
The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for SIA “STREAM LABS” to credit the account used to make the original purchase.
Ship your item back to SIA “STREAM LABS”
To ship your return item(s) to SIA “STREAM LABS”, please go to https://eusonar.com/support/, open and fill all requested fields.
If the Product is returned undamaged, in its original condition, and in the original packaging in accordance with this policy, we will exchange it, make guarantee service offer a refund of the purchase price paid , which refund will be made by crediting the account used to make the original purchase.